Beginning next month, all return requests [1] ________ through the new online form. The form will automatically create a case number.

Customers should attach a photograph of any damaged item [2] ________ submitting the request. This will help the inspection team review the claim.

[3] ________. Representatives should not promise a replacement until the inspection is complete.

The procedure is intended to reduce delays. [4] ________, please explain the new process clearly when customers call.

Beginning next month, all return requests [1] ________ through the new online form. The form will automatically create a case number.

Customers should attach a photograph of any damaged item [2] ________ submitting the request. This will help the inspection team review the claim.

[3] ________. Representatives should not promise a replacement until the inspection is complete.

The procedure is intended to reduce delays. [4] ________, please explain the new process clearly when customers call.