問題一覧TOEIC リーディング 問題一覧0 / 4問回答
Part 6
Inversions and Subtle Distinctions in Meaning
inversions語彙formal complaint response
難しい
Part 6
Inversions and Subtle Distinctions in Meaning
inversions語彙formal complaint response
難しい
Dear Mr. Davies,
We are writing in response to your letter dated May 28th concerning the service you received at our downtown branch. We sincerely regret any [1] _______ you experienced and appreciate you bringing this matter to our attention.
We have thoroughly investigated the issues you raised with the branch manager and the staff members involved. It appears there was a misunderstanding regarding our new account procedures. [2] _______ should our staff have made these procedures clearer, but they also could have handled the situation with greater empathy. We are taking steps to ensure all staff receive further training in customer communication and service protocols.
To apologize for this lapse in service, we would like to offer you a gesture of goodwill. Please contact Ms. Sarah Evans, our Customer Relations Manager, at your convenience. [3] _______, we are committed to upholding the highest standards of customer care, and your feedback is invaluable in helping us achieve this.
We hope for an opportunity to [4] _______ your confidence in our bank.
Q1空欄 (1) に入る語として最も適切なものを選択せよ
Q2空欄 (2) に入る語として最も適切なものを選択せよ
Q3空欄 (3) に入る語として最も適切なものを選択せよ
Q4空欄 (4) に入る語として最も適切なものを選択せよ
Dear Mr. Davies,
We are writing in response to your letter dated May 28th concerning the service you received at our downtown branch. We sincerely regret any [1] _______ you experienced and appreciate you bringing this matter to our attention.
We have thoroughly investigated the issues you raised with the branch manager and the staff members involved. It appears there was a misunderstanding regarding our new account procedures. [2] _______ should our staff have made these procedures clearer, but they also could have handled the situation with greater empathy. We are taking steps to ensure all staff receive further training in customer communication and service protocols.
To apologize for this lapse in service, we would like to offer you a gesture of goodwill. Please contact Ms. Sarah Evans, our Customer Relations Manager, at your convenience. [3] _______, we are committed to upholding the highest standards of customer care, and your feedback is invaluable in helping us achieve this.
We hope for an opportunity to [4] _______ your confidence in our bank.
Q1空欄 (1) に入る語として最も適切なものを選択せよ
Q2空欄 (2) に入る語として最も適切なものを選択せよ
Q3空欄 (3) に入る語として最も適切なものを選択せよ
Q4空欄 (4) に入る語として最も適切なものを選択せよ