問題一覧TOEIC リーディング 問題一覧0 / 4問回答
Part 7
Customer Complaint Response
emailcustomer serviceproblem resolution
難しい
Part 7
Customer Complaint Response
emailcustomer serviceproblem resolution
難しい
Subject: Re: Issue with Order #78123 - Delayed Shipment
Dear Mr. Harrison,
Thank you for reaching out to us regarding your recent order, #78123. We sincerely apologize for the unexpected delay in its shipment and for any inconvenience this has caused you. We understand your frustration, especially as you had indicated the urgency of this delivery.
Upon investigating, we found that the delay was due to an unforeseen stock discrepancy at our main warehouse, which has now been resolved. Your order was dispatched this morning via express courier, and you can expect delivery within 24-48 hours. The tracking number is EFG987654321.
To express our regret for this lapse in our service, we have applied a 15% discount to your current order, which will be reflected in your final invoice. We value your patronage and are taking steps to prevent such occurrences in the future.
Sincerely,
Maria Sanchez
Customer Relations Manager
Why is Maria Sanchez writing to Mr. Harrison?
What caused the delay in Mr. Harrison's order?
What action has the company taken to compensate Mr. Harrison?
What can be inferred about Mr. Harrison's initial communication?
Subject: Re: Issue with Order #78123 - Delayed Shipment
Dear Mr. Harrison,
Thank you for reaching out to us regarding your recent order, #78123. We sincerely apologize for the unexpected delay in its shipment and for any inconvenience this has caused you. We understand your frustration, especially as you had indicated the urgency of this delivery.
Upon investigating, we found that the delay was due to an unforeseen stock discrepancy at our main warehouse, which has now been resolved. Your order was dispatched this morning via express courier, and you can expect delivery within 24-48 hours. The tracking number is EFG987654321.
To express our regret for this lapse in our service, we have applied a 15% discount to your current order, which will be reflected in your final invoice. We value your patronage and are taking steps to prevent such occurrences in the future.
Sincerely,
Maria Sanchez
Customer Relations Manager
Why is Maria Sanchez writing to Mr. Harrison?
What caused the delay in Mr. Harrison's order?
What action has the company taken to compensate Mr. Harrison?
What can be inferred about Mr. Harrison's initial communication?